Frequently Asked Questions
Q: Where and when is it available?
A: Healthchat is currently available throughout the United States and is accessible 24×7. It is being beta tested in select countries worldwide. Contact us for more information on specific countries.
Q: Is it safe and secure?
A: Yes. Healthchat is 100% HIPAA compliant and your information is secured using the most advanced security and encryption methods available. Learn more.
Q: Are my messages saved?
A: Yes, all of your messages and videos are saved by default, so you can review and replay them at any time, even if you lose your phone or laptop.
Q: What devices do you support?
A: We support iOS and Android enabled mobile devices, along with a web interface for desktops and laptops.
Q: Do I need to provide my phone number?
A: No need to provide your personal phone number. All conversations take place within the app.
Q: For Doctors: Can I bill for my time?
A: Yes, you can choose to get reimbursed (from Medicare, Medicaid, Private insurance), or charge per encounter directly to your patients. Reimbursement rates vary by country/state and can change, so check with your patients’ insurance plan for their most up-to-date rates and rules.
Q: For Doctors: What if I receive a message from an unknown patient?
A: Good news! You have a potential new patient that needs your services. Respond to them and use your existing intake process for new patients.
Q: For Doctors: Can I use my existing billing system?
A: Yes, you can leverage your existing billing system. No need to introduce new processes or learn a new system.
Q: For Doctors and Nurses: How do I attach reimbursement codes to my messages?
A: Each Video Message or Live Video Call can be coded with a Reimbursement code to you help expedite billing and improve accuracy. Simply tap the paperclip icon shown at the bottom of your videos and select the appropriate CPT code.